Politique de remboursement

Returns & Refunds Policy

Thank you for shopping with us!

Because all of our products are made to order and printed especially for each customer. For this reason, we do not accept returns or exchanges for non-defective reasons.

Please read this policy carefully before placing your order.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. To help us review your request, please include:

your order number,
a description of the issue,
and clear photos of the item and packaging, if possible.

If the issue is confirmed, we will offer one of the following solutions at our discretion:

a replacement item,
a refund,
or store credit.

We may ask for additional information before resolving the issue.

Store credit

In some cases, we may offer store credit instead of a refund. Store credit:

can be used on a future purchase in our shop,
has no cash value,
is not transferable,
and cannot be exchanged for cash unless required by law.

Return shipping

Because our items are made to order, we do not normally require the return of damaged or incorrect items. If a return is requested, we will let you know whether the item needs to be sent back and where it should be sent.

If a return is required for a confirmed issue, we will explain the process before you ship anything.

Non-returnable situations

We do not accept returns or refunds in the following cases:

buyer’s remorse,
wrong size ordered by the customer,
wrong item ordered by the customer,
customer changed their mind,
minor color differences due to screen settings,
issues reported after the claim period,
items damaged after delivery due to misuse, washing, or normal wear and tear.

Shipping issues

We are not responsible for delays caused by carriers, customs, or postal services. However, if a package is marked as lost or appears to have been delivered incorrectly, please contact us and we will review the case.

International orders

For international orders, delivery times may vary depending on destination, customs, and local postal services. Customers are responsible for any customs fees, import duties, or taxes charged by their country, unless otherwise stated at checkout.

Right of withdrawal

Where required by applicable consumer law, customers may have certain cancellation or withdrawal rights. However, made-to-order or personalized items may be excluded from withdrawal rights in some jurisdictions. If local law gives you stronger rights, those rights will always apply.